Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours

Job Description

Proactive network monitoring and first level of support to network incidents for night shift.
Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
Participate as a buddy check for network engineers during night change windows.
Provide occasional extended hours support during high projects season, and during site maintenance day.
Respond to incidents within SLA.
Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
Creation of daily pass down report.

Qualifications

High School diploma or equivalent required.
3+ years of Network Help Desk or Network Technician experience
Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
Due to required SLA, must live within 1 hour from north Austin, TX.
Proficient in Word, Excel, Power Point, Visio.
Ability to work well within a team and mentoring other network technicians.
Strong sense of responsibility.
Able to occasionally lift equipment up to 40lb.
Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.