Engineering Support Specialist

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

The Engineering Support Specialist plays a critical role in ensuring that engineering, construction, and installation teams are fully equipped and operationally prepared to execute fiber deployment efficiently. This role combines network engineering responsibilities with deployment enablement by supporting fiber network design, capacity management, and overall operational readiness of Brightspeed’s infrastructure. The position focuses on aligning resources, materials, network capacity, and field readiness to drive seamless execution from construction through customer activation. The ideal candidate anticipates issues before they impact the field, leverages tools such as IQGeo to ensure accurate network design, manages capacity across fiber terminals, and brings structure, urgency, and accountability to fast-moving environments to improve deployment efficiency and reduce installation delays.

Key Responsibilities

Network Design & Engineering

• Develop, validate, and maintain fiber network designs using IQGeo and related GIS platforms
• Ensure accuracy of splice plans, terminal layouts, and network configurations
• Review and validate designs against construction and operational requirements
• Support engineering standards and continuous improvement of design practices

Capacity Management & Network Planning

• Monitor and manage capacity across fiber terminals, distribution networks, and serving areas
• Identify capacity constraints and drive resolution through design updates or augmentation planning
• Partner with planning and engineering teams to support scalable network growth
• Ensure capacity readiness aligns with customer activation demand

Deployment Readiness & Engineering Validation

• Ensure alignment between network design, construction completion, and service activation readiness
• Identify and resolve design, capacity, or documentation gaps impacting installations
• Validate network readiness prior to release for customer activation

Resource Coordination & Field Enablement

• Coordinate availability and staging of materials, equipment, and network assets to support deployment timelines
• Align resource planning with engineering designs, capacity forecasts, and build schedules
• Partner with vendors, warehouses, and field teams to ensure proper inventory levels and asset availability
• Identify and resolve resource or material gaps that could delay installations

Cross-Functional Collaboration

• Act as liaison across Engineering, Construction, Supply Chain, and Installation Operations
• Support field teams and wire center leadership in resolving network and readiness issues
• Provide engineering guidance to vendors and internal stakeholders

Operational Efficiency & Process Improvement

• Standardize workflows across engineering validation and deployment readiness
• Improve installation cycle times by reducing design and resource-related delays
• Drive improvements across tools, systems, and coordination processes

Tracking, Reporting & Accountability

• Maintain visibility into network capacity, design status, and deployment readiness
• Track resource utilization, material availability, and deployment blockers
• Provide reporting and insights to leadership for planning and execution decision

Physical Demands & Work Conditions

• Combination of office, field, and light warehouse/facility environments
• Occasional lifting and handling of equipment and materials (up to ~50 lbs)
• Ability to support field readiness activities as needed

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Education & Experience

• 2–7+ years of experience in telecom engineering, fiber network design, network operations, or deployment support
• Strong understanding of OSP fiber design, construction workflows, and network architecture
• Experience supporting large-scale fiber deployment programs

Technical Skills & Competencies

• Experience with IQGeo, GIS platforms, or similar network design systems
• Knowledge of fiber terminal design, capacity planning, and network optimization
• Ability to read and interpret construction and engineering drawings
• Proficiency in Microsoft Excel for tracking, reporting, and analysis

Core Competencies

• Strong cross-functional coordination and communication skills
• Highly organized with a proactive, problem-solving mindset
• Ability to operate effectively in fast-paced, evolving environments

BONUS POINTS FOR:

• Experience with Brightspeed systems such as BOSS-OM and BOSS-IM
• Familiarity with telecom order management, inventory systems, and service activation workflows
• Experience working across engineering and operational/supply chain functions

#LI-MH1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice