About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue

About the Role

We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.

You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.

If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.

Own the Employee IT Experience

Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Serve as an escalation point for complex or high-impact issues
Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset
Support remote and hybrid employees across time zones

Build & Scale Systems

Improve onboarding/offboarding workflows and automate where possible
Manage identity and access (Okta/Google Workspace/Full Stack)
Administer endpoint management (Iru, Jumpcloud. etc.)
Optimize SaaS management and license provisioning
Identify repetitive issues and implement scalable solutions

Drive Process & Security Improvements

Create and maintain documentation and internal knowledge bases
Partner with Security on device compliance, access controls, and audits
Help implement new tools and systems as the company grows
Participate in incident response when needed

Be a Cross-Functional Partner

Work closely with People Ops, Finance, Security, and Engineering
Help evaluate and roll out new productivity tools
Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.)

You Have

5+ years of IT support experience, ideally in a startup or high-growth environment
Experience supporting both macOS and Windows (macOS-heavy preferred)
Hands-on experience with:
- Google Workspace
- Slack
- Okta or other IAM platforms
- Endpoint management tools (Jamf, Intune, Kandji, etc.)
  ITSM systems (Jira, Linear, ServiceNow, etc.)

Technical Skills

Strong troubleshooting skills across hardware, SaaS, networking basics, and identity
Experience with SaaS administration and lifecycle management
Basic scripting or automation skills (PowerShell, Bash, or similar) preferred
Comfortable working in cloud-first environments

Mindset

Builder mentality — you improve things instead of working around them
Highly organized and documentation-driven
Bias toward action and ownership
Comfortable with ambiguity and rapid change
Strong communicator who can translate technical concepts to non-technical audiences

We Offer

Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses