Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

• Provide freelance, on-site IT support at the client’s Colognes location
• Deliver both Level 1 and Level 2 technical support services
• Ensure smooth operation of IT infrastructure, systems, and tools
• Troubleshoot and resolve hardware and software issues efficiently
• Support end-users and address technical queries in a timely manner
• Maintain high levels of user satisfaction through effective service delivery
• Collaborate with team members and stakeholders to optimize IT performance

Qualifications

•     Proven experience in both Level 1 and Level 2 IT support roles.

•     Strong troubleshooting skills and a proactive approach to problem-solving.

•     Excellent communication skills to work effectively with end-users and technical teams.

•     Fluent in German and English (both written and spoken).

•     Familiarity with Microsoft Entra ID (Azure Active Directory administration).

•     Experience using ServiceNow for ticket and incident management.

•     Ability to work with and learn company-specific deployment and support tools.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.