- Superlanet
- San Diego, CA
- Full-Time
- 73 days ago
- $60,000 – $75,000
IT Support & Operations Analyst.
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IT Support & Operations Analyst: our view in 3 lines...
- The Role:An IT Operations Analyst role supporting employees and office technology across San Diego and Tijuana for a healthcare IT staffing firm.
- The Person:The person will provide day-to-day IT support, configure and maintain devices and accounts, troubleshoot hardware and software issues, manage assets and licenses, coordinate vendors, and support office technology projects.
- Requirements:The role requires 3+ years of experience in IT Support, Help Desk, Systems Administration, or IT Operations, plus Windows and Microsoft 365 environments, basic networking knowledge, and user account administration.
About the role
Location: San Diego, CA (Onsite with Regular Travel to Tijuana, MX)
Superlanet is a clinician-led, woman-owned healthcare IT staffing firm supporting hospitals and health systems nationwide.
We are seeking a hands-on IT Operations Analyst to support our growing workforce across San Diego and Tijuana. This role is ideal for someone who enjoys solving technical problems, helping users, coordinating vendors, managing technology assets, and building scalable IT processes.
The ideal candidate is a "jack-of-all-trades" who can independently support day-to-day IT operations while helping lay the foundation for future growth. This person must be comfortable traveling between the U.S. and Mexico and working in a dynamic startup-like environment.
Key Responsibilities
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Provide day-to-day IT support for employees across San Diego and Tijuana.
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Configure, deploy, and maintain laptops, monitors, peripherals, and user accounts.
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Support employee onboarding and offboarding, including device setup and access management.
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Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
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Manage company technology assets, inventory, and software licenses.
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Coordinate with internet, networking, telecom, and hardware vendors.
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Assist with office technology setup, expansions, and infrastructure projects.
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Support backups, device updates, endpoint management, and basic security controls.
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Maintain IT documentation, procedures, and knowledge base materials.
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Identify opportunities to improve workflows, automate processes, and enhance user experience.
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Support simple system integrations and other technology-related projects.
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Travel between San Diego and Tijuana as needed to support employees and office operations.
Requirements
Required Qualifications
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3+ years of experience in IT Support, Help Desk, Systems Administration, or IT Operations
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Experience supporting Windows and Microsoft 365 environments
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Basic networking knowledge (Wi-Fi, routers, switches, VPNs)
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Experience with user account administration and SaaS platforms
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Strong troubleshooting and problem-solving skills
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Excellent verbal and written communication skills
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Ability to work independently with limited supervision
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Valid passport and ability to travel regularly between San Diego and Tijuana
Preferred Qualifications
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Experience supporting a growing business or startup environment
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Experience setting up technology for a new office location
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Familiarity with Intune, Entra ID (Azure AD), or endpoint management tools
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Experience working with vendors and technology procurement
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Bilingual English/Spanish
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Healthcare or professional services experience
Benefits
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Base pay $60,000-$75,000
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Subsidized medical benefits.
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2 weeks PTO + 8 paid holidays.
