- GritHR Solutions, LLC
- Plantation, FL
- Full-Time
- 70 days ago
- $70,000 – $82,000
Platform Support & Security Analyst.
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Platform Support & Security Analyst: our view in 3 lines...
- The Role:This role is for an IT support and security analyst working across cloud platforms, user access, and SOC 2 compliance in an insurance technology environment.
- The Person:The person will provide Tier 2 support, troubleshoot AWS and identity platforms, monitor platform health and security alerts, manage user access and laptops, and help with SOC 2 reviews, documentation, and incident response.
- Requirements:The ideal candidate has 2+ years of experience in IT support, cloud operations, or technical support, plus experience with Microsoft Entra ID, AWS, Auth0, SOC 2 compliance, and Python, PowerShell, or Bash scripting.
About the role
We’re seeking a Platform Support & Security Analyst to join our Support, Operations & Security team. This role is ideal for someone who enjoys working across IT operations, cloud platforms, and cybersecurity to help build secure, reliable, and efficient systems.
As a key member of the team, you’ll support our employees, maintain critical platform operations, monitor security tools and controls, and help strengthen our security posture. You’ll play an important role in ensuring our technology environment remains reliable while supporting our ongoing SOC 2 compliance program.
What You'll Do
- Provide Tier 2 support for our cloud platform and internal users
- Troubleshoot issues across AWS, Auth0, MongoDB Atlas, and LangSmith
- Monitor platform health and investigate production incidents
- Administer Microsoft Entra ID (Azure AD), user access, and application permissions
- Provision and secure employee laptops and manage onboarding/offboarding
- Monitor security alerts, perform access reviews, and support incident response
- Assist with monthly SOC 2 compliance reviews and documentation
- Improve documentation, runbooks, and operational processes
Required Qualifications
- 2+ years of experience in IT support, cloud operations, or technical support
- Experience administering Microsoft Entra ID (Azure AD)
- Familiarity with AWS services such as CloudWatch, Lambda, and Step Functions
- Experience with identity management platforms like Auth0, Okta, or Azure AD
- Strong troubleshooting, communication, and documentation skills
- Ability to work in office
Preferred Qualifications
- AWS, Microsoft, or Security+ certifications
- Experience with SOC 2 compliance, Vanta, or Drata
- Python, PowerShell, or Bash scripting experience
- Spanish language skills are a plus
- Competitive salary of $70,000–$82,000
If you're a proactive problem solver who enjoys technology, security, and supporting mission-critical systems, we'd love to hear from you.
Apply today and help us build the future of insurance technology.
