- FIRSTNET GLOBAL LLC
- Atlanta, GA
- Full-Time
- 70 days ago
IT Business Solutions Architect Metro Atlanta GA Local Candidate.
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IT Business Solutions Architect Metro Atlanta GA Local Candidate: our view in 3 lines...
- The Role:This role is for an IT business solutions architect focused on business analysis and service delivery support for telecommunications and network services.
- The Person:The person will analyse business processes, gather and validate requirements, maintain documentation and governance standards, reconcile inventories with vendor billing, and produce reports, dashboards, and KPIs.
- Requirements:The ideal candidate has a bachelor's degree and 5+ years of experience in Business Analysis, Process Improvement, Operational Management, Telecommunications, Networking, IT Service Management (ITSM), ServiceNow, Asset Management, and Vendor Billing Analysis.
About the role
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
Job Title: IT Business Solutions Architect I (Service Delivery Business Analyst)
Location: Metro Atlanta, GA (Local Candidates Only)
Work Arrangement: Hybrid
Work Arrangement: Hybrid
Position Summary
We are seeking an experienced IT Business Solutions Architect I to support Telecommunications and Network Services by improving business processes, optimizing service delivery, and enhancing operational efficiency. The ideal candidate will work closely with business stakeholders, vendors, and technical teams to drive process improvements, reporting, governance, and operational excellence.
Key Responsibilities
- Analyze business processes and identify opportunities for operational improvement.
- Gather, document, and validate business requirements.
- Develop and maintain process documentation, workflows, and governance standards.
- Reconcile telecommunications inventories with vendor billing and asset management systems.
- Create reports, dashboards, and KPIs for service requests, incidents, projects, assets, and vendor performance.
- Monitor service quality, operational metrics, and process compliance.
- Manage operational issues, risks, and corrective actions with internal teams and vendors.
- Support continuous improvement and service optimization initiatives.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, Information Technology, or a related field.
- 5+ years of experience in Business Analysis, Process Improvement, or Operational Management.
- 5+ years of experience with Telecommunications, Networking, or IT Service Management (ITSM).
- 5+ years of experience with ServiceNow, Asset Management, and Vendor Billing Analysis.
- Strong analytical, reporting, documentation, and stakeholder management skills.
Key Skills
- Business Analysis
- Process Improvement
- Telecommunications & Networking
- IT Service Management (ITSM)
- ServiceNow
- Asset Management
- Vendor Billing & Reconciliation
- Reporting & Dashboards
- Quality Assurance
- Operational Governance
- Stakeholder Management
