Manager, IT Delivery & Business Operations.

Manager, IT Delivery & Business Operations
Location: Conover, NC (On-Site – 5 Days per Week)
Department: Information Technology
Reports To: CTO

About the Opportunity
Symbiotic Services is seeking a Manager, IT Delivery & Business
Operations to lead the planning, coordination, governance, and successful
execution of enterprise technology initiatives. This role partners closely with
IT leadership and business stakeholders to ensure projects are prioritized,
communicated effectively, and delivered on time while aligning technology
efforts with business objectives.

Key Responsibilities

IT Project Delivery

• Manage the IT project portfolio
  utilizing Asana.
• Lead project planning,
  prioritization, and execution.
• Coordinate work across software
  development and infrastructure teams.
• Identify and remove project
  roadblocks.
• Ensure initiatives remain aligned
  with business priorities and delivery timelines.
• Provide executive-level project
  status reporting.

Business Partnership

• Serve as the primary liaison
  between business units and IT.
• Translate business needs into
  actionable technical requirements.
• Communicate technical concepts
  clearly to non-technical stakeholders.
• Build strong partnerships across
  operations, customer service, finance, and executive leadership.

Governance & Process Improvement

• Lead IT governance processes.
• Facilitate monthly project review
  meetings.
• Improve project intake and
  prioritization processes.
• Standardize project documentation
  and operating procedures.
• Drive continuous process
  improvement initiatives.

Operational Leadership

• Coordinate project activities
  across technical teams.
• Monitor project health, resource
  utilization, and delivery metrics.
• Promote proactive communication
  and organizational transparency.
• Help establish reporting and
  operational performance metrics.

Qualifications

• 7+ years of Information
  Technology experience.
• 3+ years leading technology
  projects or delivery teams.
• Experience supporting a
  manufacturing organization.
• Strong understanding of
  manufacturing business operations.
• Ability to translate technical
  concepts into business language.
• Experience working with executive
  leadership.
• Excellent communication,
  organization, and leadership skills.

Technical Skills

• Asana (preferred)
• IT Service Management platforms
  (ServiceNow, Jira Service Management, Atera, Freshservice, or similar)
• Microsoft 365
• SQL reporting familiarity
• Manufacturing systems
• Microsoft Office Suite
• Reporting and dashboard creation

Preferred Qualifications

• Manufacturing ERP experience
• Business Analysis
• Requirements gathering
• Change Management
• Process Improvement
• ITIL Foundations

Success in the First 12 Months

• Implement standardized IT project
  governance.
• Improve communication between IT
  and business teams.
• Increase visibility into project
  status across the organization.
• Establish consistent project
  reporting.
• Improve project delivery
  predictability.
• Reduce informal work intake.
• Help build a scalable IT
  operating model.

About Symbiotic Services
Symbiotic Services is a professional staffing and recruiting firm connecting
talented professionals with outstanding career opportunities. Qualified
candidates are encouraged to apply to learn more about this opportunity.