IT Service Support Specialist.

IT Operations & Support Full-Time

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IT Service Support Specialist: our view in 3 lines...

The Role:This role supports IT service operations for a pension organisation through incident and request management.
The Person:The person will diagnose and resolve end user support issues, handle complex and sensitive incidents, review service metrics, identify repeat incidents, recommend corrective action, and manage major incidents.
Requirements:The role requires IT support, incident and request management, service metrics review, major incident management, and collaboration with network specialists, system/database/desktop administrators, and software application specialists.

About the role

Classification: Information Systems R24

Reports to: Service Desk Lead

Salary Range: $88,693.54 to $101,037.75 per annum (salary includes a 9.9% market adjustment)

Union/Excluded: BCGEU

Security Screening: Required

Job Type: Regular full time

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.

We are seeking an IT Service Support Specialist to join our team in Victoria, British Columbia, Canada.

As an IT Service Support Specialist, you will work with the Service Desk team, providing IT support to the organization through incident and request management. You will work to address complex or sensitive issues, review service metrics, identify repeat incidents and recommend corrective action, as well as manage major incidents. In addition, you will work closely and collaborate with network specialists, system/database/desktop administrators and software application specialists.

Working in a dynamic and time-sensitive environment, you will provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support. This is an exciting opportunity to bring your technical support expertise to our growing team.

Work Model

This position is located in our Victoria, BC office and requires full-time on-campus presence. Additional requirements are determined by the role functions and operational needs of each business area.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.

One in eight BC citizens is a member of one of the five pension plans we serve.

Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storage and networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

Published July 27, 2026

Location Victoria, Canada

Category IT Operations & Support

Job Type Full-Time

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