- Synergy
- London, Greater London
- Full-Time
- 59 days ago
- £27,000
IT Services Associate.
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IT Services Associate: our view in 3 lines...
- The Role:This role supports IT operations and field services coordination, with a structured pathway toward Field Services Engineer.
- The Person:The person will courier hardware and spares, help deploy workstations and laptops, support 5G router installations, assist with onboarding and offboarding, maintain records, and attend client sites.
- Requirements:The role calls for professional presentation, strong communication skills, eligibility to work in the UK, and study towards CompTIA A+ certification.
About the role
IT Services Associate Job Description (UK)
Role Title
IT Services Associate, London UK
Role Purpose
The IT Services Associate is primarily based at Synergy’s Pall Mall clubhouse location, a multi-purpose client-facing environment that serves as the operational hub for logistics, field services coordination, meetings and events. The role combines stock management, logistics, device deployment, user onboarding/offboarding, workplace stewardship and supervised field engineering activities, while providing a structured pathway towards a Field Services Engineer position.
Core Responsibilities
- Maintain a clean, organised and client-ready workspace
- Courier hardware, equipment and spares to client sites across London
- Assist engineers with workstation, laptop and peripheral deployments
- Support 5G router installations and basic hardware troubleshooting under supervision
- Attend client sites to assist Synergy engineers and chaperone third-party suppliers
- Assist with scheduled user onboarding and offboarding activities
- Maintain accurate and timely records, asset tracking and operational documentation
- Study towards CompTIA A+ certification and engage in regular mentoring sessions
Performance Expectations (Role Alignment & Success Criteria)
- Demonstrates reliability, punctuality and professionalism
- Acts as an ambassador for the Synergy brand, projecting a positive image at all times
- Maintains accurate stock and delivery records
- Provides excellent customer service to users and clients
- Shows continuous improvement in technical knowledge and capability
- Demonstrates progress through the career pathway towards Field Services Engineering
Working Pattern & Requirements
- Full-time position
- Primarily London-based with travel to client sites
- Professional presentation and strong communication skills required
- Eligibility to work in the UK
Progression Indicators
Progression path:
- Phase 1: Clubhouse Operations
- Phase 2: Logistics & Asset Management
- Phase 3: Field Services Assistant
- Phase 4: User Lifecycle Services
- Phase 5: User Enablement
- Phase 6: Junior Field Engineer
- Phase 7: Field Engineer
https://fileshare.synergy.tech/dl/DGqqwVYvpQm7
