- Goldfish Swim School Franchising
- Troy, NY
- Full-Time
- 54 days ago
Manager of Business Systems and Data.
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Manager of Business Systems and Data: our view in 3 lines...
- The Role:This role manages business systems and data across operations, marketing, and finance, with a focus on integrations, reporting, and data governance.
- The Person:The person will own system integrations, maintain reporting across Salesforce, iClassPro, and BigQuery/dbt, coordinate with vendors, and keep data documentation, governance, and access records up to date.
- Requirements:The ideal candidate has six to ten years of experience in business systems, marketing or revenue operations, data, or analytics, with working SQL knowledge, BigQuery and dbt experience, and a CRM such as Salesforce.
About the role
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
Job Title: Manager of Business Systems and Data
Reports To: Chief Operating Officer
Job Summary: The Manager of Business Systems & Data serves as the primary hands-on owner across systems, data flows, and technology vendors. Responsible for executing the business systems and data roadmap day-to-day, this role serves as the connective tissue among operations, marketing, and finance, working alongside executive leadership and a fractional CTO.
Duties and Responsibilities:
- Systems Integration & Ownership: Own the day-to-day health and data flow of integrations connecting Salesforce, iClassPro, marketing data warehouse, GA4, and call tracking. Catch breaks early and resolve issues to prevent data quality degradation.
- Cross-Functional Support: Translate operational, marketing, and financial requirements into system updates, reports, or vendor tasks. Partner across teams on attribution, franchisee-facing systems, and financial metrics.
- Vendor Partnership: Act as the primary contact for technology vendors. Clearly define data and integration requirements, keep projects on track, and communicate progress to leadership.
- Data, Reporting & Analytics: Maintain and expand reporting across Salesforce, iClassPro, and BigQuery/dbt. Support campaign attribution, lead quality, and key business metrics.
- Governance & Quality: Maintain data dictionaries, business logic, system documentation, and data lineage maps. Validate KPIs across source systems and manage cross-system changes safely.
- Security & Documentation: Maintain standard operating procedures, system inventories, and access records while protecting customer and operational data. Support regulatory consent and compliance requirements.
Requirements:
- Six to ten years of experience in business systems, marketing or revenue operations, data, or analytics.
- Experience owning integrations between SaaS platforms.
- Working SQL knowledge and comfort operating in a data warehouse environment. BigQuery and dbt experience is strongly preferred.
- Hands-on experience with a CRM, with Salesforce strongly preferred.
- Ability to build, review, and validate reports.
- Strong vendor-management and coordination instincts.
- Ability to communicate effectively with both technical and non-technical stakeholders across operations, marketing, and finance.
- Strong documentation discipline.
- A security-conscious mindset when working with customer and company data.
Desired Skills and Abilities:
- Experience in a franchise, multi-unit, or multi-location business.
- Familiarity with marketing analytics platforms such as GA4 and GTM.
- Experience with call tracking and marketing automation platforms, including Act-On or similar tools.
- Experience working alongside a fractional or part-time technical leader.
Flexible work from home options available.
