Senior Product Manager.

About the role

As a Senior Product Manager, you help generate value on Reach’s top and bottom lines by driving the strategy for and execution around Reach’s direct-to-consumer personal lending business.

We’re looking for someone who can own a product domain end-to-end — from discovery through delivery — and comfortably lead a product engineering squad with minimal oversight and steadfast prioritization.

You'll be part of our remote-first product team responsible for optimizing the end-to-end customer journey, ensuring a seamless and efficient experience while upholding strong risk management practices.

You’ll collaborate closely with teams across Risk, Capital Markets, Sales, Servicing, Engineering, Design, and Operations to define, build, and optimize underwriting workflows and digital touchpoints — with the goal of increasing conversion, reducing processing time, and helping our customers reach their financial goals faster.

What you'll do

• Work with the Product team and our CPO to manage and improve the digital lending experience related to the underwriting process, spanning both the front office user experience and back office underwriting process automation and servicing tools
• Define, write, and maintain detailed product requirement documents, incorporating input from stakeholders, data, and user research to guide implementation
• Drive digital experience efficacy forward with support from modern design tooling
• Support the development of process automation, tools, and workflows that enable internal teams to efficiently service our borrowers
• Define, measure, monitor, and act on key KPIs related to underwriting efficiency, conversion rates, and customer satisfaction
• Collaborate with cross-functional teams to identify and build automations and digital experiences that drive impact across both revenue and the borrower servicing efficiency
• Partner with Engineering and Design to ensure well-reasoned scope, technical feasibility, and high-quality implementation of all solutions

What you should have

• 5+ years of product management experience, preferably in a financial services or related digital environment
• Demonstrated ability to balance short-term wins with long-term product vision that is aligned with the broader company strategy
• Demonstrated experience managing and optimizing digital customer experiences from a place of empathy for the end user
• Deep comfort with analyzing digital flows for conversion and designing better experience
• Proven ability to independently lead product development squad in shipping high-impact features — from roadmap planning through execution and iteration — with a sense of urgency and strong organizational skills
• Strong written communication and documentation skills, including authoring product requirement documents and stakeholder updates
• Strong analytical skills and demonstrable experience owning key performance indicators (KPIs) related to customer experience and process efficiency

Nice to have

• Comfort with and excitement for using AI-assisted visual design and UI/UX design tools
• Comfort or experience with design system definition and modern software visual design patterns
• Familiarity with underwriting processes and risk management in a financial services organization is a plus, but not required — we value strong product instincts and the ability to learn new domains quickly
• Experience with and broad exposure to Salesforce as a core business platform
• Experience with data visualization and BI tools
• Experience with process automation and internal tooling

What is it like working at Reach Financial?

Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that.

We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives.

What benefits will you receive?

·       Remote First Culture with optional Hybrid opportunities

·       Healthcare, Life Insurance, 401k Match

·       Paid Time Off, Paid 12-week Parental Leave

·       Disability (short-term, long-term), Employee Assistance Program

·       Spending Accounts (Transit/Parking, Medical, Dependent Care)

·       Insurance Discounts (home, auto, pet)