- Federal Staffing Solutions Inc.
- Hill Afb, UT
- Full-Time
- 67 days ago
- $68,000
Network Controller- UT (Secret).
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Network Controller- UT (Secret): our view in 3 lines...
- The Role:This role supports mission-critical network operations for a Secret-cleared environment in Hill AFB, UT.
- The Person:The person will triage and manage tickets, analyze alarms and network-event data, troubleshoot faults, coordinate incident response, restore service, and provide technical guidance and situational awareness.
- Requirements:The ideal candidate has DoD-8570 IAT Level 2 baseline certification, an active Secret security clearance, and experience with alarm surveillance, fault management, LAN/WAN maintenance, and performance management.
About the role
We connect our employees with some of the best opportunities around.
Time
and again, our employees tell us that the most important thing we offer
is respect. Federal Staffing Solutions puts people to work in all
types of jobs. When you work with us, you build a relationship with a
team of employment professionals in your community who have, in turn,
built professional relationships with the businesses that are hiring.
and again, our employees tell us that the most important thing we offer
is respect. Federal Staffing Solutions puts people to work in all
types of jobs. When you work with us, you build a relationship with a
team of employment professionals in your community who have, in turn,
built professional relationships with the businesses that are hiring.
We are looking for a Network Controller to work in Hill AFB, UT supporting our client.
Clearance: Secret
Salary: $68,000
PRIMARY RESPONSIBILITIES:
• Create and optimize tickets utilizing Remedy.
•
Independently triages and manages ticket que in respective technology,
and provides feedback and guidance for tickets of concern
Independently triages and manages ticket que in respective technology,
and provides feedback and guidance for tickets of concern
• Analyze network-event data and element-management telemetry to identify patterns and predict potential faults.
•
Incident Correlation and Fault Analysis:Proactively analyze alarms;
provide detailed analyses leading to resolution of the alarm conditions,
including filtering and correlating fault information; identifying the
fault condition and its impacts; isolating root causes; coordinating
correction of fault situations regardless of the fault in the
infrastructure; Assist in developing and maintaining a centralized,
known error database containing defects, failures, causes, and repair
actions including workarounds taken to resolve these failures in support
of incident and problem resolution.
Incident Correlation and Fault Analysis:Proactively analyze alarms;
provide detailed analyses leading to resolution of the alarm conditions,
including filtering and correlating fault information; identifying the
fault condition and its impacts; isolating root causes; coordinating
correction of fault situations regardless of the fault in the
infrastructure; Assist in developing and maintaining a centralized,
known error database containing defects, failures, causes, and repair
actions including workarounds taken to resolve these failures in support
of incident and problem resolution.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
•
Incident Analysis (Fault Isolation): Support the fault isolation
process; diagnoses and troubleshoot utilizing procedures to isolate
where the fault occurs; identify failed network element(s) i.e. systems,
hardware, software, circuits, or facilities; Activities include:
testing, fault troubleshooting, fault localization, fault logging and
assignment
Incident Analysis (Fault Isolation): Support the fault isolation
process; diagnoses and troubleshoot utilizing procedures to isolate
where the fault occurs; identify failed network element(s) i.e. systems,
hardware, software, circuits, or facilities; Activities include:
testing, fault troubleshooting, fault localization, fault logging and
assignment
• Support all customers to include providing global situational awareness support.
• Design and implement corrective-action plans to remediate and prevent recurrence of network element faults.
• Network/Service Restoration:
• Engineer network restoration and service-reroute strategies to maintain SLA compliance.
•
Reroute routine circuits within 24 hours of notification; Documenting
reroute in the configuration management database (CMDB); Provide updates
on outages from technicians and/or government incident tickets until a
resolution or path to resolution is identified and documented in ticket
Provide continuous analytical oversight and engineering support for mission-critical network operations including
and Tier 1/Tier 2 support
•
Provide timely situational awareness to leadership and the impacted
community within discovery and ticket creation using approved
communication methods as outlined
Provide timely situational awareness to leadership and the impacted
community within discovery and ticket creation using approved
communication methods as outlined
•
works directly with leadership to evaluate and provide feedback for
training, standard operating procedures, and tools capabilities.
works directly with leadership to evaluate and provide feedback for
training, standard operating procedures, and tools capabilities.
•
Incident Escalation: Fault escalation, customer coordination and
communications, and ticket system updates and status reporting utilizing
procedures between Tier I and Tier II; Record, assess, track, and
monitor incident tickets escalated to operational infrastructure.
Incident Escalation: Fault escalation, customer coordination and
communications, and ticket system updates and status reporting utilizing
procedures between Tier I and Tier II; Record, assess, track, and
monitor incident tickets escalated to operational infrastructure.
•
Demonstrated knowledge of training, standard operating procedures, and
tools within O&M: Evaluates and provides feedback for training,
standard operating procedures, and tools; Assist in monitoring training
Network controllers within O&M; assist in training junior-level
Network controllers within O&M; Effectively communicates with the
O&M team and the customer; Effectively communicates with the O&M
team, the customer and outside leadership to obtain or provide
information on significant events or changes within the DISN; Provide
technical advice and insight to peers, leadership, other NOCs within
O&M, and customers.
Demonstrated knowledge of training, standard operating procedures, and
tools within O&M: Evaluates and provides feedback for training,
standard operating procedures, and tools; Assist in monitoring training
Network controllers within O&M; assist in training junior-level
Network controllers within O&M; Effectively communicates with the
O&M team and the customer; Effectively communicates with the O&M
team, the customer and outside leadership to obtain or provide
information on significant events or changes within the DISN; Provide
technical advice and insight to peers, leadership, other NOCs within
O&M, and customers.
• Serve as a technical authority, providing analytical guidance on network architecture, routing, and performance optimization.
•
Demonstrated comprehensive understanding of and ability to apply
principles, theories, and concepts of networking and has a broad
understanding of other related specialty areas.
Demonstrated comprehensive understanding of and ability to apply
principles, theories, and concepts of networking and has a broad
understanding of other related specialty areas.
• Provide advanced level technical support of the DISN customer.
• Independently works on projects or assignments for future operations within O&M and impacting the DISN
• Resolve multi-layer complex issues that cross several NOC or domain within O&M
•
Demonstrate extensive proficiency in specialized functions within the
DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video
Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Demonstrate extensive proficiency in specialized functions within the
DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video
Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
•
Demonstrate proficiency of several functions within the DISN: routers,
switches, crypto devices, routing, DSN/DRSN, Video Services, Promina,
CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Demonstrate proficiency of several functions within the DISN: routers,
switches, crypto devices, routing, DSN/DRSN, Video Services, Promina,
CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
BASIC QUALIFICATIONS:
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
•
Experience with one or more of the following: alarm surveillance, fault
management, LAN/WAN maintenance, performance management.
Experience with one or more of the following: alarm surveillance, fault
management, LAN/WAN maintenance, performance management.
•
Advanced Knowledge in four or more of the following: routers, switches,
crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO,
Juniper, MSPP, DWDM, Optical Switching.
Advanced Knowledge in four or more of the following: routers, switches,
crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO,
Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
PREFERRED QUALIFICATIONS:
•Tech control facility or cyber transport experience
•Circuit actions and vendor experience
•IP architecture experience
•Telco NOC, inside or outside plant experience.
•Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
•Experience
with one or more of the following: alarm surveillance, fault
management, LAN maintenance, performance management, change management.
with one or more of the following: alarm surveillance, fault
management, LAN maintenance, performance management, change management.
•Any
additional certifications to include: CCNA, CYSA+, CASP, CCNP,
JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical
Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional
Program
additional certifications to include: CCNA, CYSA+, CASP, CCNP,
JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical
Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional
Program
Equal Opportunity Employer
