- Uareai
- Los Altos, CA
- 70 days ago
- USD 120,000 – USD 200,000
Director of Customer Success.
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Director of Customer Success: our view in 3 lines...
- The Role:This role leads customer success for an AI platform that gives each person an individual AI trained on their own voice, story, and life.
- The Person:The person will design onboarding, activation, retention, and automation versus high-touch customer success motions and own stickiness and activation metrics.
- Requirements:The ideal candidate has built customer success 0-to-1, worked in enterprise/B2B high-touch settings with consumer overlap, and owned retention and activation metrics.
About the role
Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.
About the role
We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
What you'll do
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.
What we're looking for
- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.
How we hire
Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.
Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.
The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.
