Senior Implementation Specialist.

Project & Program Management Full-Time

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Senior Implementation Specialist: our view in 3 lines...

The Role:This role is for a senior specialist delivering complex onboarding for enterprise and multi-unit restaurant customers using a cloud-based SaaS platform.
The Person:The person will deliver high-touch onboarding for strategic customers, design tailored onboarding plans, work with project managers and solutions architects, and mentor other implementation specialists.
Requirements:The ideal candidate brings advanced solution knowledge, project leadership, customer relationship skills, and experience with unique customer workflows, integrations, and operational structures.

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Senior Implementation Specialist is a key expert within the Professional Services team, responsible for delivering high-touch, high-complexity onboarding experiences for our most strategic customers—typically enterprise-level or multi-unit restaurant groups. This role combines advanced solution knowledge, project leadership, and customer relationship skills to ensure implementations are executed efficiently, drive rapid adoption, and set the foundation for long-term customer success. 

The Senior Specialist will partner closely with Project Managers, Solutions Architects, and Customer Success Managers to design and execute tailored onboarding plans that address unique customer workflows, integrations, and operational structures. Beyond direct delivery, this role serves as a mentor and quality benchmark for other Implementation Specialists, helping raise the bar on consistency, methodology, and customer experience across the team. 

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Published August 25, 2026

Location Austin, Canada

Category Project & Program Management

Job Type Full-Time

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