Unified Communication Engineer (M365 Voice).

Division: Group Technology Services (GTS)

Please not that this is a permanent position and we do not offer freelance/contract arrangement for the role.

About the team:

M365 & Voice Squad is part of the End User Tribe which aims at delivering a great user experience and excellent support. We support the business by enabling the digital transformation thanks to up to date digitally enabled, unified and cost-effective collaboration space. The focus of the Squad is Microsoft365, unified communications (voice & video Cisco/MS Teams).

About the role:

As Unified Communication Engineer you and your colleagues are responsible for designing, implementing, and managing the unified communication (VoiP, video). You will work closely with the business stakeholders, Cyber Security and Infrastructure teams to ensure the optimal performance, security, and compliance of the Microsoft 365 environment.

Key Responsibilities:

• Provide expertise in Microsoft Teams Voice (calling, meetings, conferencing).
• Handle incident resolution and root cause analysis to improve reliability.
• Support configuration changes, migrations, and small-scale projects (e.g., number provisioning, routing fixes).
• Perform advanced troubleshooting for collaboration solutions.
• Maintain and update documentation (designs, configurations, standards, training materials).
• Collaborate on technology assessments and suggest improvements.

Requirements:

• Experience with Microsoft 365, especially MS Teams Voice is a must for this position (certification is a plus).
• Good knowledge of:
  • Direct Routing
  • MS Teams meetings and conferencing
  • Audiocodes SBC and MP
  • SIP Protocol
  • Microsoft Teams Rooms
• Familiarity /experience in several technologies from the list below:  :
  • Tools like NICE NTR-X, Nimbus, Moyobi
  • Power BI, PowerAutomate
  • Webex Cloud
• Ability to monitor and troubleshoot Microsoft 365 issues.

Nice to have:

• Knowledge ITIL principles
• Knowledge of Agile methodology
• Experience with programming including Shell scripting (PowerShell), experience in exchange online

Please note that this is a permanent position, and we do not offer freelance/contract arrangement for the role.

#LI-AK1

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional international environment. 
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working. 

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear

Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.