- Cinter Technology Services
- New York, NY
- Contract
- 25 days ago
IT Help Desk Support /End User Support.
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IT Help Desk Support /End User Support: our view in 3 lines...
- The Role:This role is for an IT help desk support specialist providing end user support for a Japanese corporate client.
- The Person:The person will troubleshoot end user issues, install and test hardware and software, maintain manuals and internal documents, monitor servers and networks, manage user accounts, and provide periodic IT training.
- Requirements:The candidate needs 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support, Windows OS, Office365, Adobe Acrobat, WebEx, and iOS-based devices.
About the role
▶︎ Job Details
・Job Title: IT Help Desk Support Specialist
・Client: Japanese Corporate thorugh Cinter (Staffing)
・Working Location: New York NY, 10016 (Onsite)
・Employment Type: Non-Exempt, W-2
・Salary: $26-30 / Per Hour (DOE)
・Benefit: 401K match, No insurance
・Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week
▶︎ Key Responsibilities:
- Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
- Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
- Perform Server Administration support, such as monitoring.
- Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
- Performs server administration, user account management, basic administration and troubleshooting activities.
- Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
- Provides periodic IT training to users and participate in regional and global IT projects.
▶︎ The right candidate will possess:
- Ability to work effectively based on management direction as well as to work as a strong team contributor.
- Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
- Strong organization skills and be capable to deliver high quality of work.
- Ability to learn quickly and efficiently as a team player, with minimum supervision.
- Ability to multitask based on priority; Customer focused and detail oriented.
▶︎ Skills & Qualifications:
- Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
- At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
- Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
- Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
- ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
- Proficient English communication skills are a must.
