- AGL Energy Limited
- Adelaide Corporate, SA
- Full-Time
- <48 Hours
Customer Solutions Representative.
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Customer Solutions Representative: our view in 3 lines...
- The Role:This role supports customers with account, billing, payments and product enquiries for an energy and essential services business.
- The Person:The person will handle inbound customer calls, manage account and billing queries, deal with complaints and account changes, identify sales opportunities, and take payments while recommending suitable products and services.
- Requirements:The role calls for customer service experience, exposure to sales, retention or solution-based conversations, experience working towards KPIs, and confidence using multiple systems and learning new technology.
About the role
Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
Customer Solutions Representative
Join us as an Inbound Customer Solutions Representative and experience the satisfaction of making a genuine difference for our customers every day.
We’re looking for people who care about delivering great outcomes just as much as we do. We have multiple opportunities available with a start date of 3rd of November, working from our newly refurbished office based in Adelaide CBD.
In this role, you’ll:
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Support customers over the phone with account and billing enquiries
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Manage customer queries, complaints, and account changes
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Identify and deliver on sales opportunities with both new and existing customers
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Provide tailored solutions and recommend products and services that meet customer needs
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Take payments and resolve issues with care and efficiency
More about the role:
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$71,427.00 base + 12% super (TFR $79,998.24) + discounts & benefits, quarterly bonuses of $500–$1,500
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Permanent full-time role (37.5 hours per week), working on a rotating roster 7:30am – 7:00pm, Monday to Friday
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Paid, onsite training to set you up for success and ongoing coaching and development to help grow your career
You'll be successful in this role if you have:
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Customer service experience in a fast-paced environment.
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Exposure to sales, retention or solution-based conversations.
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Experience working towards individual or team KPIs.
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Strong communication, problem-solving and customer relationship skills.
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Confidence using multiple systems and learning new technology.
What’s in it for you
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You’ll be part of a high-performing, supportive and energetic team who bring our values to life, collaborate closely, and celebrate success together while achieving team targets, KPIs, and sales outcomes.
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Build your skills across customer service, problem solving, payments and sales, working in a fast-paced, people-focused environment where no two days are the same
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Great perks & family benefits: Discounted energy, solar plans for you, your family and friends, plus 20 weeks paid parental leave with employer-paid super on unpaid leave
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Health & wellbeing support: Access to wellbeing programs including Medibank partnerships, Fitness Passport and on-site health services (e.g. massage, skin checks)
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Make a real impact by helping customers when it matters most
If you're excited by the opportunity and keen to learn we'd love to hear from you.
Ready to help shape what's next at AGL? Apply today.
Note: You must have unlimited, full working rights in Australia to Apply
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Adelaide SA 5000
Job Family Group
Call Centre - Group
