Unthread develops an AI-powered helpdesk platform natively integrated into Slack and Teams, automating ticket creation, resolution, and workflows for customer support, IT, HR, and operations teams. The platform serves enterprise clients including Intuit, Lemonade, and Automattic, turning messaging threads into organized tickets with self-updating knowledge bases. As a Y Combinator-backed startup, it focuses on agentic service management to streamline internal support processes.