Implementation Specialist

About LiveFlow

We are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises.

We have raised over $21M from top-tier investors including:<u>YC</u>,<u>YC Continuity</u>,<u>Valar</u><u>Seedcamp</u>,<u>WndrCo</u>,<u>Moonfire,</u><u>Bradley Horowitz</u> (VP Product, Google) and more.

We are helping thousands of companies to streamline their financial workflows and we have<u>hundreds of 5/5 ratings on G2.</u>

Our founding team previously worked at Europe's fastest growing fintech,<u>Revolut.</u>

About the Role

As an Implementation Specialist, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product.

What You'll Do

• Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently.

• Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success.

• Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems.

• Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally.

• Build and refine implementation playbooks and processes as we scale.

What We're Looking For

• Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software.

• Someone who thrives in front of customers and is comfortable being on-site regularly.

• Strong project management instincts — you can juggle multiple implementations without dropping the ball.

• A collaborative mindset and the ability to work across teams to get things done.

• Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow.

<u>You must have fundamental Accounting knowledge to succeed in this role. </u>

The location for this role can either be

• New York, NY

• Austin, Texas

• Remote, USA