Customer Success Manager (B2B SaaS | eCommerce Marketing)

About the Role

We’re hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle—from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.

You’ll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.

Key Responsibilities

• Manage 16–24 eCommerce customer accounts (lower than industry average to ensure quality)

• Own $300–400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories

• Onboard and integrate 1–2 new customers per month, ensuring smooth technical setup and activation

• Lead client strategy sessions and QBRs with senior stakeholders

• Set up and optimize marketing initiatives including:

• Email and SMS campaigns

• Automated flows

• Website and mobile personalization

• Loyalty programs and product recommendations

• Design and implement integrations using tools like Zapier, APIs, and event-based triggers

• Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance

• Collaborate with sales, product, and operations to improve workflows and customer outcomes

Requirements

• 3+ years in a client-facing role at a B2B SaaS or MarTech company

• Strong understanding of eCommerce marketing fundamentals

• Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)

• Comfortable interpreting and presenting performance metrics and A/B test results

• Clear, concise communicator with excellent English (C1/C2)

• Thrives in a transparent, feedback-driven, no-politics environment

Preferred Qualifications

• Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy

Compensation & Logistics

• USD $50–70k/year OTE (base + performance bonuses tied to ARR managed)

• Remote-first from Latin America

• Flexible hours with U.S. time zone overlap

• Unlimited PTO (client policy)

• Potential access to benefits depending on hiring structure

Company Overview

Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.