Salesforce eCommerce Cloud Administrator

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Salesforce Commerce Cloud Administrator

Location: India
Experience: 5–8 Years
Platform: Salesforce Commerce Cloud (SFCC / B2C Commerce)

About the Role

PAR is seeking a Salesforce Commerce Cloud Administrator to support, configure, and optimize our Salesforce Commerce Cloud (SFCC) platform in support of global digital commerce initiatives. This role focuses on platform administration, configuration, operational support, and governance while partnering closely with development, product, and business teams in a highly integrated, enterprise environment.

As a critical member of the digital commerce team, you will help maximize the value of the Commerce Cloud platform by ensuring system stability, usability, security, and adherence to Salesforce best practices. This is an excellent opportunity to grow your career while contributing to PAR’s expanding Salesforce-based digital commerce ecosystem.

Key Responsibilities

• Administer and support Salesforce Commerce Cloud (SFCC / B2C Commerce) environments

• Configure and manage Commerce Cloud features, including:

  • Product catalogs, pricing, and promotions

  • Search, navigation, and merchandising rules

  • Content assets and content slots

  • Customer accounts and authentication settings

  • Inventory and site preferences

• Support checkout, cart, and order management configurations in partnership with development teams

• Manage users, roles, permissions, and access controls

• Support integrations with external systems such as:

  • Payment gateways

  • Tax and shipping providers

  • Order Management (OMS), ERP, CRM, and third-party services

• Monitor site health, performance, availability, and security

• Perform proactive system maintenance and operational tasks

• Support data management activities including:

  • Product, price, promotion, and content updates

  • Data imports, exports, and synchronization processes

• Troubleshoot platform issues and collaborate with developers to resolve defects

• Translate business requirements into scalable Commerce Cloud configurations

• Partner with UX and business teams to ensure optimal customer and merchandising experiences

• Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives)

• Support release management including sandbox coordination, deployment validation, and post-release support

• Assist with DevOps processes, CI/CD pipelines, and deployment readiness

• Maintain documentation, standards, and operational runbooks

Required Skills & Experience

• Strong hands-on experience administering Salesforce Commerce Cloud (SFCC / B2C Commerce)

• Experience managing Commerce Cloud configuration, access controls, and operational support

• Strong troubleshooting and problem-solving skills

• Ability to collaborate effectively with technical and business stakeholders

Preferred Qualifications

• Salesforce Commerce Cloud Administrator or Developer certification

• Experience integrating Commerce Cloud with Sales Cloud and/or Service Cloud

• Experience with headless or API-driven commerce architectures

• Exposure to CI/CD pipelines and Git

• Experience working in large, distributed enterprise environments

Nice to Have

• Experience supporting Order Management (OMS)

• Exposure to Einstein Commerce capabilities

• Experience with multi-site or multi-brand Commerce Cloud implementations

• Basic understanding of SFRA architecture (from an admin/support perspective)

Education & Qualifications

• Bachelor’s degree in business, technology, or a related field (or equivalent experience)

• 5–8 years of experience as a Salesforce Administrator, including Commerce Cloud exposure

What We Value

• Strong communication and relationship-building skills

• A proactive problem-solver with an operational mindset

• A continuous learner and collaborator who thrives in a fast-paced, team-oriented environment

• At PAR, we win together as a team

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.