- Ambirobotics
- Dallas, TX
- Full-Time
- 11 days ago
- USD 80,000 – USD 100,000
Field Support Engineer (Dallas).
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Field Support Engineer (Dallas): our view in 3 lines...
- The Role:This role supports robotic systems in the field for a company building AI-powered solutions for supply chain operations.
- The Person:The person will support customers with robotic equipment issues, travel to sites for deployments and installations, perform preventative maintenance, and help build reactive technical support processes.
- Requirements:The ideal candidate has 2+ years of product support engineering experience with electro-mechanical hardware and software systems, Google Suite, Asana, Slack, Jira, and a BA/BS in a related field.
About the role
We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient.
Ambi Robotics is excited to add a Field Support Engineer to the team. The ideal candidate will have 2+ years of experience in hardware and software product technical support. This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site. This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems.
The Field Support Engineer will work closely with the operations, software and hardware engineering teams. The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations.
In this role you will:
You are a good fit if you have:
In addition to competitive compensation, we offer benefits such as:
Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!
Disclaimers
Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
