Technical Onboarding Manager

Role Overview

Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants.

In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product, and Engineering in a fast-paced, fully remote environment.

Key Responsibilities

• Lead live onboarding calls with new Amplify customers via Zoom

• Own the end-to-end onboarding process from initial setup to go-live

• Implement and customize Amplify using HTML and CSS when needed

• Work directly in customer Shopify merchants to ensure correct installation and configuration

• Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior

• Clearly explain technical concepts to non-technical customers

• Coordinate with Product and Engineering to resolve bugs or complex issues

• Document onboarding steps, customer configurations, and edge cases

• Identify recurring onboarding challenges and suggest process or tooling improvements

• Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements

• Excellent written and spoken English with confidence leading customer-facing Zoom calls

• 2+ years of hands-on experience with HTML and CSS

• JavaScript experience is a strong plus

• Experience with Shopify themes, Liquid, or e-commerce storefronts preferred

• Strong attention to detail and comfort working in live customer environments

• Customer-first mindset with patience and empathy

• Strong problem-solving skills and ability to work independently

• Ability to manage live meetings and asynchronous technical work

• Reliable internet connection and a quiet remote work environment

• Availability aligned with US business hours

• Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

What We Offer

• Competitive compensation

• Fully remote work with a collaborative and supportive team

• Ownership over customer onboarding and go-live success

• Hands-on experience with Shopify and a fast-growing SaaS product

• Clear processes, training, and room to grow into senior onboarding or solutions roles

How to Apply

Please submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you’ve done, and why you’re interested in joining Amplify as a Technical Onboarding Manager.