Senior Customer Digital Platform Lead

Responsibilities: Strategic Leadership & Innovation Define and communicate a clear vision and roadmap for the customer digital platform, aligning with business goals. Lead the evaluation and adoption of emerging technologies, including AI/ML, to enhance solution quality and operational efficiency. Drive innovation initiatives, including the development of advanced features such as chatbots, voicebots, and AI-powered customer engagement tools on Azure cloud. Solution Architecture & Delivery Oversee end-to-end architecture design, ensuring scalable, secure, and high-performance solutions. Lead large, complex projects, coordinating cross-functional teams including developers, architects, BAs, QAs, and vendors. Ensure solutions adhere to best practices, compliance standards, and are delivered on time and within budget. Team Leadership & Development Build, mentor, and lead a high-performing team of full-stack developers, architects, and technical specialists. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Conduct performance reviews, career development discussions, and ensure team skills align with strategic needs. Stakeholder Engagement & Communication Act as a senior technical advisor to business stakeholders, translating business needs into actionable technical strategies. Communicate complex technical concepts clearly to non-technical stakeholders. Establish and maintain strong relationships with Group Office, local IT teams, and external partners. Business & Industry Insights Monitor industry trends and emerging digital technologies to inform strategic planning. Lead efforts in leveraging AI and other innovative solutions to create competitive advantages. Analyze data and generate insights to support strategic decision-making. Qualifications: Education: Bachelor’s degree in IT, Computer Science, or related discipline; Master’s degree preferred. Experience: 8+ years of full lifecycle software development experience, with at least 3 years in a senior/leadership role managing large-scale digital projects. Technical Skills: Deep expertise in full-stack development (JavaScript, TypeScript, C#, ReactJS, Node.js). Proven experience with cloud platforms, especially Azure, including cloud-native application design, microservices, containers, and API management. Strong knowledge of data architecture, databases (MS SQL), and integration patterns. Experience with AI/ML technologies, including developing or integrating AI solutions. Leadership & Soft Skills: Demonstrated ability to lead technical teams and manage complex projects. Excellent stakeholder management, communication, and presentation skills. Strategic thinker with the ability to influence at senior levels. Proactive, innovative, and adaptable in a fast-changing environment. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).