- Bigblue
- Paris, IDF
- Full-Time
- 14 days ago
Customer Success Specialist .
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Customer Success Specialist : our view in 3 lines...
- The Role:This role is for a customer success specialist supporting small to medium e-commerce merchant accounts at a tech-driven logistics company.
- The Person:The person will manage a portfolio of merchant accounts, handle escalations, monitor account health, identify upsell opportunities, reduce churn, and suggest improvements to merchant experience.
- Requirements:The ideal candidate has 2+ years of experience in a client-facing role, is fluent in French and English, and has experience in logistics, fulfilment or related fields.
About the role
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
