Engineering Platform Service Manager

Mainz, Germany   |   full time   |   Job ID: 11134 

About the Role: 

The Engineering Platform Service Manager is a senior hands-on specialist who guarantees smooth 2nd/3rd-level operation of the Engineering Platform environment (e.g., Jira and Confluence) and its integrations (e.g. GitHub, Microsoft 365, SAP, ServiceNow). Operating with wide decision-making latitude, they manage the request catalogue, handle incidents, problems and changes, and build automations that eliminate repetitive work. They interact directly with internal consumers, DevOps teams and vendors to keep the platform stable, performant and fit for evolving business needs.  

Your Contribution: 

• Maintain the template-based request catalogue; design new templates and continuously improve existing ones 
• Ensure requests are prioritised, fulfilled and documented in line with agreed SLAs and KPIs 
• Act as 2nd/3rd-level escalation point for Jira/Confluence and related integrations  
• Restore service within SLA, perform root-cause analysis, implement preventive actions and keep stakeholders informed 
• Plan and execute standard and non-standard changes, ensuring minimal disruption and proper documentation 
• Design, build and maintain automations (Jira Automation, Python, Groovy, JQL, REST) that streamline recurring tasks and improve data quality 
• Develop and support integrations with GitHub, Microsoft 365, SAP, ServiceNow and other systems  
• Monitor and optimize performance, security and cost of these automations/integrations
• Track service KPIs, analyze trends and propose enhancements to increase stability, efficiency and customer satisfaction 
• Document lessons learned and update knowledge-base articles to reduce future incidents 
• Enforce best-practice workflow design, permission schemes and naming conventions in line with platform governance defined by the Engineering Platform Owner 
• Ensure all configurations, automations and integrations comply with GxP validation, GDPR, SOX, CSV and internal quality-management processes; support audits, CAPAs and deviations when required 

A Perfect Match: 

• Several years of hands-on experience operating and administering Atlassian Jira and Confluence in an enterprise context
• Deep knowledge of Jira/Confluence configuration, including workflows, permission schemes, custom fields, screens, schemes and project templates
• Strong experience in automation and scripting (e.g. Jira Automation, Python, Groovy, JQL, REST APIs) to streamline recurring tasks and improve data quality
• Experience integrating Jira/Confluence with systems such as GitHub, Microsoft 365, SAP, ServiceNow and other enterprise platforms
• Solid understanding of platform governance and best practices (naming conventions, permission models, templates) and ability to enforce them consistently
• Strong focus on service quality and reliability, with experience tracking and improving SLAs, KPIs and customer satisfaction
• Ability to analyze trends, identify improvement opportunities and drive continuous optimization of workflows, templates and integrations
• Excellent communication and collaboration skills with engineering, DevOps, vendors and business stakeholders
• Fluent in English; German is a plus

Your Benefits:

It's our priority to support you:

• Your flexibility: flexible hours | vacation account  
• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket | Deutschlandticket 
• Your life phases: Employer-funded pension | Childcare 

Apply now - We look forward to your application!

Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).

Job ID 11134 (please always specify if you have any questions)   

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.