Sr. Consultant, IT Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Senior Consultant, Test Automation is a professional responsible for leading the provision of testing tools and automation functions in compliance with established controls and standards. The role applies professional knowledge in defining and managing the function of centralized testing tools and automation for all channels. The Senior Consultant, IT Quality Assurance analyzes issues, data, processes and situations to develop testing tools and automation roadmaps aligned with project portfolio demand to define, implement, and maintain automation support models for multiple delivery methodologies. The role manages a team, leading, directing and motivating a team of employees and monitor performance to build expertise and capabilities. The role applies innovation and substantial communication and problem-solving skills in managing the department’s operating budget within approved limits.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

• Continuous Improvement & Best Practices: Improve QA Automation processes through continuous innovation, provide recommendations / solutions. Advocate for industry best practices, delivery methodologies, automation, QA AI and ML Capabilities, tools, etc.

• Analysis & Recommendations: Conduct analysis on existing automation and QA tools and provide recommendations.  Benchmark the PSBT’s test maturity against industry standards and develop actionable plans to address gaps and opportunities. Prioritize goals and quick wins based on value, stakeholder and enterprise priorities

• Project Management: Manage medium to large work packages simultaneously. Identify obstacles or risks that may impact a project’s timeline or success and provide regular status updates to the business.  Keep the lines of communication open with stakeholders, and escalate issues when necessary. 

Who You Are

• You can demonstrate experience in: 10+ years of experience in an Automation Consultant/ Architect level role with a strong understanding of the SDLC. You have knowledge of process improvement, change management, quality management methods, Agile delivery, as well as, IT standards, procedures and policies. You have expertise in Selenium, Playwright, UFT, LeanFT tools, programming languages such as Java, C#/.Net, API testing and automation tools (PARASOFT SOA, SOAP UI, Rest Assured API). Should be well versed with implementing frameworks and exposure on SQL DB. Experience in Virtualization (IBM RIT, PARASOFT etc. virtualization tools) will be an asset to have. Leading QA Programs and teams through automation delivery. You have strong written and verbal communication skills, as well as, excellent leadership skills with the ability to impact decisions within and outside the organization.

• You can demonstrate experience in developing intelligent automation solutions. Knowledge of Contact Center operations is an asset, while proficiency in AI technologies and CoPilot is required.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. 

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Your influence makes an impact. You know that relationships and networks are essential to success.  You inspire outcomes by making yourself heard. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Group Problem Solving, Information Technology (IT), Quality Assurance (QA), Technical Leadership, Testing Methodology, Testing Strategies