- Datavault AI Inc.
- Beaverton, OR
- Full-Time
- 68 days ago
Solutions Software Field Application Engineer.
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Solutions Software Field Application Engineer: our view in 3 lines...
- The Role:This role is for a field application engineer who supports software integration for customer hardware systems in an audio technology company.
- The Person:The person will integrate customer support software, maintain documentation, troubleshoot issues, develop and demonstrate proof of concepts, and act as a liaison between customers and engineers.
- Requirements:The ideal candidate has a BS or MS in Computer Science, Computer Engineering, or related, at least 3 years of software development experience, proficiency in C coding for embedded systems, and experience with software and hardware integration.
About the role
Solutions Field Application Engineer (FAE)
Location: Beaverton, Oregon
Job Type: Full-Time
About Us: Datavault AI Inc. (WiSA product family) is a leading innovator in immersive multichannel wireless audio, dedicated to providing cutting-edge solutions and exceptional customer support. We are seeking a talented and motivated Solutions Software FAE to join our dynamic team.
Job Description: As a Solutions Software Field Application Engineer (FAE), you will be instrumental in ensuring the seamless integration of our software solutions with customer hardware SoC/IoT systems. You will collaborate closely with our engineering team to provide valuable product feedback and serve as a liaison between customers and engineers. Your primary responsibilities will include supporting the sales team, managing customer-specific projects that integrate our hardware modules and Express software on Android and future Linux platforms.
Key Responsibilities:
- Integrate customer support software with our solutions.
- Develop and maintain comprehensive documentation for software and hardware integration.
- Collaborate closely with engineers to provide product feedback and improvements.
- Act as a liaison between customers and the engineering team, ensuring smooth communication and issue resolution.
- Develop, support, and demonstrate proof of concepts using our hardware development kits.
- Provide technical support and troubleshooting for customers.
- Stay up to date with the latest industry trends and technologies.
- Support customer visits and trade shows as requested.
- Provide voice of the customer input for prioritization and road mapping.
- Willing to travel internationally ~25%
Qualifications:
- BS or MS (BS) degree in Computer Science, Computer Engineering, or related.
- Minimum 3 years of Software development experience.
- Proficiency in C coding for embedded systems.
- Experience in software and hardware integration and customer support.
- Ability to work collaboratively with engineering teams across different time-zones.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent documentation skills.
Desired Qualifications:
- Experience in consumer audio product design, especially in TV, mobile phone, or set-top box (STB) applications, including Dolby decode, is advantageous but not mandatory.
- Previous experience in a customer-facing technical support role.
- Familiarity with programming hardware development kits and IoT/SoC devices.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to work with cutting-edge technologies and make a significant impact.
