Systems Engineer.

Summary: The Systems Engineer is responsible for the design, maintenance, and optimization of DHC USA’s IT infrastructure, cybersecurity posture, and enterprise systems. This role ensures system reliability, data security, and operational continuity across all business functions, including distribution (WMS), customer service, and e-commerce platforms.

This position serves as a critical technical bridge between U.S. operations and HQ, supporting system alignment, issue resolution, and continuous improvement initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

IT Infrastructure Management

• Maintain and optimize core IT infrastructure, including servers, networks, cloud environments, and end-user systems
• Ensure high availability, performance, and scalability of all systems
• Manage system upgrades, patches, and lifecycle planning
• Troubleshoot and resolve infrastructure-related issues in a timely manner

Cybersecurity & Risk Management

• Implement and maintain cybersecurity protocols, policies, and best practices
• Monitor systems for vulnerabilities, threats, and unauthorized access
• Ensure compliance with internal security standards and external regulatory requirements
• Lead incident response efforts and remediation planning
• Conduct regular security audits, risk assessments, and user awareness initiatives

User Management & Support

• Oversee user account provisioning, access controls, and permissions across all systems
• Ensure adherence to least-privilege access principles and security policies
• Provide technical support and troubleshooting for internal users
• Maintain documentation for systems, processes, and user access protocols

Warehouse Management System (WMS) Oversight

• Serve as the primary technical owner of the WMS platform
• Ensure system functionality, uptime, and data integrity across distribution operations
• Partner with operations and supply chain teams to optimize system usage and workflows
• Troubleshoot system issues and coordinate with vendors or HQ as needed
• Support enhancements, integrations, and upgrades to improve operational efficiency

E-Commerce (EC) Site Support

• Support backend systems that enable e-commerce operations, including order processing and integrations
• Monitor system performance, uptime, and transaction integrity
• Partner with digital, marketing, and operations teams to support campaigns and site changes
• Troubleshoot and resolve technical issues impacting customer experience
• Ensure alignment between EC systems, inventory, and fulfillment platforms

Cross-Functional & HQ Collaboration

• Act as the primary IT liaison between U.S. operations and HQ technical teams
• Support system alignment, integration, and data consistency across regions
• Communicate system performance, risks, and improvement opportunities to leadership
• Participate in global IT initiatives and standardization efforts

Continuous Improvement & Documentation

• Identify opportunities to improve system efficiency, automation, and scalability
• Develop and maintain clear documentation for infrastructure, systems, and processes
• Recommend and implement new technologies to support business growth
• Support disaster recovery planning and business continuity initiatives

Qualifications & Experience

• Degree in Cyber Security, System Engineering or similar area of study
• 5+ years of experience in IT systems engineering, infrastructure, or related roles
• Experience managing networks, servers, and cloud-based environments
• Strong understanding of cybersecurity principles and best practices
• Experience supporting WMS and/or ERP systems preferred
• Experience with e-commerce platforms and system integrations is a plus
• Experience working with global teams or Japanese HQ structures preferred
• Strong troubleshooting, analytical, and problem-solving skills

Key Competencies

• Technical expertise across infrastructure and systems
• Cybersecurity awareness and risk management
• Cross-functional collaboration
• Process improvement and systems optimization
• Strong communication skills (technical and non-technical)
• High level of ownership and accountability

Success Profile

The ideal candidate is a hands-on, solutions-oriented Systems Engineer who can ensure system stability while proactively enhancing infrastructure and security. This individual must be capable of supporting both operational needs and strategic initiatives while effectively collaborating with HQ and internal stakeholders.

Competencies

To perform the job successfully, an individual should also be able to demonstrate the following competencies:

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to requests for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honesty; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, safety rules, operating and maintenance instructions, procedure manuals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to read, write and speak Japanese preferred but not required.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for up to four hours at a time; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk. The employee may occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

On occasion, may need to enter the warehouse environment where the employee can be exposed to moving mechanical parts and the noise level is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid.