Contact Center Transformation Architect - CCaaS Strategy.

Work Location: Phoenix, AZ
Work Mode: Hybrid (3 days/week in office)
Pay Range: $100K/Yr - $130K/Yr Base + Annual Bonus

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process

For more information on benefits and what we offer please visit us at US Careers and Benefits

We are seeking an experienced Contact Center Transformation Architect to support a large-scale contact center modernization initiative involving migration from legacy platforms to a cloud-based CCaaS ecosystem centered around Google and Five9 technologies.

This role will serve as a trusted advisor to business and technology stakeholders, helping define and validate transformation roadmaps, assess architectural decisions, identify risks and dependencies, and ensure the transformation strategy aligns with long-term business objectives. The ideal candidate will bring expertise across contact center operations, CCaaS architecture, data and AI enablement, and transformation planning.