Data Scientist.

Data Scientist – AI Enabled Call Center Efficiency and CEX

Location- Hybrid, Jersey City, NJ
Salary- $70- $115k plus bonus
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

We are seeking a highly motivated Sr. Data Scientist to lead end-to-end Next Best Action (NBA) strategy, delivery, and optimization initiatives. This role combines advanced analytics, business problem-solving, campaign decisioning, and operational ownership to drive personalized member engagement across lines of business.

The ideal candidate will be equally comfortable with analytics and execution, owning the full NBA lifecycle—from strategy translation and targeting logic to deployment, measurement, and continuous optimization.

Success Profile

The successful candidate will demonstrate:

• Strong business problem-solving capabilities alongside technical expertise.
• Ownership mentality for both analytics delivery and campaign operations.
• Ability to balance modeling and AI-driven insights (approximately 50%) with execution, delivery ownership, and NBA operations (approximately 50%).
• Excellent stakeholder communication and cross-functional collaboration skills.