Microsoft 365 Support Analyst

Company Description

Human Services Management Corporation (HSMC) provides shared business and consulting services to both non-profit and proprietary human services agencies. These services include accounting, payroll, third-party billing and collections, human resources, online and live Continuing Education, marketing, facility development and quality assurance programs.

Job Description

This role manages the Microsoft 365 end‑user environment, including Outlook and Teams. Responsibilities include providing technical leadership, hands‑on implementation, daily email system support, vendor management, and maintaining and optimizing Microsoft 365 operations and monitoring.

This position reports directly to the Vice President of Information Technology. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete administration of Microsoft 365 and its capabilities.
• Manage onboarding/offboarding users and permissions in Active Directory.
• Create and maintain security/distribution groups and file-level permissions.
• Perform monthly Active Directory audits and reconcile users.
• Implement, test, and deploy Exchange Online and Microsoft Teams.
• Support messaging security policies (e.g., data retention).
• Review, test, and recommend standard messaging practices.
• Manage anti-spam filtering, logging, message tracking, and transport rules.
• Support Single Sign-On and Multi-Factor Authentication.
• Collaborate with Security Team and follow policies/recommendations.
• Manage mobile devices via MDM (Microsoft Intune).
• Perform administrative tasks and reporting using PowerShell.
• Develop scripts to automate processes.
• Ensure team performance meets Service Level Agreements.
• Administration of Power Automate and auxiliary applications.
• Create and maintain SharePoint team sites and documentation.

Qualifications

• 3 years of experience in Microsoft environment.
• Proven expertise with Microsoft 365.
• Bachelor’s Degree preferred.
• Some travel may be required

Additional Information

Please visit our website at www.hsmc.org to learn more about our organization!

Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other bases protected by law. HSMC participates in E-Verify.