Desktop Support / ITSM Consultant

Location: Madison, WI
Job Type: Contract
Duration: Through 06/30/2027, with potential extension
Work Arrangement: 100% Onsite
Interview: Microsoft Teams with camera on

Job Summary

We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal candidate will have strong desktop troubleshooting skills, ITSM/ITIL knowledge, and excellent communication skills.

Key Responsibilities

• Provide in-person desktop and technical support to employees.
• Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals.
• Support Android, iOS, and other mobile devices.
• Handle escalated issues from the help desk.
• Diagnose, patch, configure, and deploy desktop systems and IT hardware.
• Identify and implement ITSM process improvements based on ITIL best practices.
• Work with users at all levels, including executives.
• Prioritize tasks and resolve technical issues efficiently.
• Document solutions, procedures, and support activities.

Required Skills

• 4–7 years of relevant experience.
• Strong desktop support and troubleshooting experience.
• Experience with desktop hardware, software, laptops, printers, and mobile devices.
• Knowledge of ITSM and ITIL best practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work independently and manage multiple priorities.

Nice to Have

• ITIL 4 Foundation certification.
• CompTIA A+ certification.

Important: Candidates must be current Wisconsin residents. Local candidates in the Madison, WI area are strongly preferred. This is a 100% onsite position and relocation candidates will not be considered