Tech & Product Management Innovation Consultant

At COO Tech, our mission is to bring transparency, control, and standardization to the IT products and services delivered across ING. By doing so, we help drive faster, more cost-efficient, and effective technology solutions company-wide.

One of our team’s main goals is to help set up a product organisation throughout ING Group. We do this using a global template we’ve built, inspired by what works at top tech companies like Google, Meta, and Facebook, and shaped by our own experience at ING. By combining the best ideas from the market with what we’ve learned here, we make sure our approach fits ING and really delivers value.

Join us in this team where we aim to bridge the gap from our central organisation to the diverse domains across ING group. This means you’ll be at the forefront of driving centralized improvements while ensuring local implementations remain agile, relevant, and efficient.

The Team

The top structure of COO Tech consists of four subdepartments, with several teams operating under its leadership: 1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service Management and 4) Reporting & Insights (CDO). This function will report into the lead Operations Agents under the Product and Service management department.

Roles and responsibilities

• Engage with the domains across the whole of ING group to facilitate and support them in their journey towards transparency and improved efficiency. We engage with those domains in a hands-on manner, facilitating, steering and guiding.

• Translate and adapt our goals to the domain where you are guiding the implementation, aiming for relevant, value added and low bureaucracy implementations.

• You will actively engage the stakeholders in the domain from individual contributors to senior management level, finding the best route to implementation.

• You will achieve the above with support of a global template for a product organisation. You are in chare of safeguarding its correct implementation. Focusing on the following factors:

  • Definition of products and services (in connection with product catalogue & standards management team)

  • Definition of methodology for driving backlogs and steering of programs. You will enable traceability of strategic initiatives to team deliverables.

  • Organizational structure/setup delivery, you will enable to organisation of domains around products

• You will be fully responsible for guiding, directing, and overseeing the complete implementation of the product organisation template, ensuring alignment and successful adoption across all relevant domains.

• You’ll have the freedom to innovate looking for acceleration possibilities, tools, methods, capabilities to support you in your goals.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for a team member who has the following:

Experience:

• 5-10 years of experience in change and delivery (Agile way of working) with a demonstrable understanding of the tech landscape and processes

• Broad experience in managing, convincing/influencing C-level stakeholders driving strategic decision across the organisation

• Significant experience in product management 

• Significant consultancy experience in running workshops, roadmaps and model delivery as well as communicating and aligning these across multiple parties

Skills:

• Strong lean, analytics, operating model skills and affinity with the IT delivery flow with the right expertise to advice and guide leadership to improve organisational effectiveness with the aim to accelerate their delivery.

• Organisational sensitivity and a deep understanding of the ING organisation

• High resilience, the ability to deal with ambiguity and manage complexity

• Curiosity, you remain eager to learn about the solutions, tools, models that we use, and you aim to improve them always.

• Customer focus and the ability to build trust with senior leadership

• Excellent level of English, communication, and presentation skills

• We value candidates that have an improvement mindset and desire to continuously learn.

Education:

• Master’s or bachelor’s degree and relevant certifications (e.g. Lean, Agile, BusDevOps)

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

Questions?

Contact Sunaina Joseph from recruitment team for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.