- IPolarity LLC
- Whippany,
- Full-Time
- 82 days ago
Technology Support Specialist / Helpdesk Analyst.
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Technology Support Specialist / Helpdesk Analyst: our view in 3 lines...
- The Role:An experienced IT support specialist who provides enterprise-level technical support across PC, Mac and Chrome environments in a multi-vendor corporate IT team.
- The Person:Provide enterprise technical support including configuring and deploying endpoints, troubleshooting hardware/software/network issues, creating and deploying OS images, supporting AD/Microsoft 365/Okta/VoIP, maintaining ticketing and managing IT assets.
- Requirements:5+ years supporting PC/Mac/Chrome environments with SCCM, Microsoft Intune, Active Directory, Microsoft 365, networking fundamentals, printers, mobile devices, VoIP, inventory management, and CompTIA or Microsoft certifications.
About the role
Hiring: Technology Support Specialist / Helpdesk Analyst
Location: New York City, NY (Onsite)
We are looking for an experienced Technology Support Specialist / Helpdesk Analyst to join our client's IT team and provide enterprise-level technical support in a dynamic, multi-vendor environment.
Key Responsibilities:
Configure, deploy, and support PC, Mac, Chrome devices, and peripherals.
Provide enterprise support for SCCM and Microsoft Intune managed endpoints.
Troubleshoot hardware, software, networking, and enterprise-related issues.
Create, test, and deploy workstation OS images.
Support Active Directory, Microsoft 365, Okta, Wi-Fi, VoIP, and cloud applications.
Maintain IT ticketing systems and knowledge base documentation.
Provide Level 2 Audio/Visual (AV) support for conferencing technologies.
Manage IT asset inventory and procurement activities.
Deliver exceptional customer service while supporting users across global offices.
Required Skills & Experience:
5+ years of experience supporting PC/Mac/Chrome environments.
Hands-on experience with SCCM, Microsoft Intune, Active Directory, Microsoft 365, networking fundamentals, printers, mobile devices, and VoIP.
Experience with inventory management and service desk operations.
Strong analytical, troubleshooting, and customer service skills.
CompTIA (A+, Network+) and/or Microsoft Certifications (MCP or equivalent) required.
