- Klearnow
- United States,
- Full-Time
- 61 days ago
- Competitive base salary + variable compensation tied to retention and expansion targets
Customer Solutions Architect.
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Customer Solutions Architect: our view in 3 lines...
- The Role:This role is for a customer-facing technical specialist who helps customers get value from a platform by shaping solutions, handling issues, and guiding product discussions.
- The Person:The person will run technical discovery, design platform configurations, lead customer training, handle escalations, and work with Support, Product, and Engineering on issue resolution.
- Requirements:The ideal candidate has 6 to 10 years in a customer-facing technical role, a bachelor's degree in a technical or business field, and experience in customs brokerage, freight forwarding, trade compliance, or logistics technology.
About the role
KlearNow.AI is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI, logistics, and regulatory compliance, and we're growing fast.
KlearNow operates in a dynamic regulatory environment; IEEPA tariff changes, duty rate volatility, and evolving customs modernization initiatives mean our customers are under constant pressure. The best CSMs here don't just support a software product; they help customers navigate the intersection of technology and trade policy. If that sounds like the kind of work that gets you out of bed in the morning, we want to talk.
