- L.E. Cox Medical Centers
- Springfield, MA
- Full-Time
- 4 days ago
IT Customer Support Analyst II.
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IT Customer Support Analyst II: our view in 3 lines...
- The Role:This role supports end users with IT systems and applications for a healthcare system in Springfield, Missouri.
- The Person:The person will diagnose and resolve technical issues, guide and train end users, document support requests, maintain incident records, and escalate issues when needed.
- Requirements:The ideal candidate has 2 years of experience in IT customer support or an Associates degree in Computer Science, Information Technology, or a related field.
About the role
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807





Department:
1709 IT Service Desk
Scheduled Weekly Hours:
40
Hours:
7am - 6:30 pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
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Named one of Modern Healthcare’s Best Places to work five times.
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Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
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Acknowledged by Forbes as one of the Best Employers for New Grads.
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Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
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Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
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For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
** This position is onsite in Springfield, Missouri**
◦ Education
Preferred: Associates degree in Computer Science, Information Technology, a related field.
◦ Experience
Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Preferred: Clinical Experience
◦ Skills
• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
◦ Licensure/Certification/Registration
N/A
