- L.E. Cox Medical Centers
- Springfield, MA
- Full-Time
- 5 days ago
IT Customer Support Analyst - Service Desk.
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IT Customer Support Analyst - Service Desk: our view in 3 lines...
- The Role:This role supports end users with IT systems and applications in a healthcare service desk environment.
- The Person:The person will diagnose and resolve end-user technical issues, provide guidance and training, document support requests, and keep accurate records of support incidents.
- Requirements:The ideal candidate has a basic understanding of Windows and macOS, one year of IT customer support experience, and experience documenting support requests and solutions.
About the role
Facility:
Primrose Place: 1115 E Primrose, Springfield, Missouri, United States of America, 65807





Department:
1709 IT Service Desk
Scheduled Weekly Hours:
40
Hours:
7:00 am - 3:30 pm Mon - Fri
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
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Named one of Modern Healthcare’s Best Places to work five times.
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Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
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Acknowledged by Forbes as one of the Best Employers for New Grads.
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Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
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Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
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For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:
• Preferred: Associate's degree in Computer Science, Information Technology,
Experience:
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Skills:
• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.
Licensure/Certification/Registration:
N/A
