Strategy & Operations

I’m hiring a strategy and operations lead at Maintouch.

The basics

• Maintouch builds AI agents to automate the trillion-dollar marketing agency industry.
• We’ve grown insanely fast in the last 9 months (can share numbers privately), and power the growth systems for nearly 50+ of the fastest-growing companies in the world.
• Marketing is a series of micro-decisions based on responses to data. Maintouch connects to all your marketing data sources to plan and execute growth strategies like an expert would.
• I (founder) grew up working at my family’s marketing agency. We’re taking those learnings to automate all that work.
• Lean team of 8 ex-founders and experts working in person in SoHo, NYC.

Why join?

• You’ll help build the last marketing platform and have a career-defining win.
• If you eventually want to start your own company, there is no better place to be.
• Autonomy. You’ll own outcomes end-to-end. There are no handoffs, which means no space between you and impact. You run the show.
• Get to tell your grandkids you helped build a generation-defining company in the LLM boom.

What you’ll do:

• Manage a book of 50-100 accounts. You’re their main POC and will run regular strategy calls with customers to analyze performance and keep driving growth.
• Own customer onboarding by training teams, setting success metrics, and delivering value in the first 30 days.
• Drive upsells and contract expansions by identifying opportunities, building business cases, and closing deals directly with customers.
• Build and maintain customer health dashboards, revenue reports, and operational metrics for leadership and finance.
• Partner with product weekly to surface feature requests, customer pain points, and roadmap priorities based on customer conversations.
• Create SOPs and playbooks for customer success, onboarding, and account expansion as we scale the team

What we’re looking for

• High IQ and high EQ.
• High agency. Absolute dog. Ruthless execution
• Comfortable with ambiguity and rapid change
• Excited about AI and its potential to transform marketing
• Strong communication skills (you'll be talking to customers constantly)
• Has worked in banking, consulting, or another high-growth startup.

About the process

We move fast: screener → behavioral → case study → in-person → offer.

Start date ASAP. No remote. No students.

If this sounds exciting, we’d love to chat.