Technical Deployment Support Engineer.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Technical Deployment Support Engineer to join its managed services project in Germany.

Key Responsibilities:

Working closely with the wider Client’s Technical teams you will assume the following responsibilities

• Support troubleshooting of deployed sites in the form of log collection, tracing, fault finding and issue resolution 

• Support configuration changes as required

• Experienced in Open RAN troubleshooting, debugging

• Provide technical support and knowledge transfer to customer staff

• Provide customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction

Experience/Qualifications: 

• An excellent understanding of the relationship between supplier and customer during the project delivery, with a minimum of 8 years experience in a similar role. 

• Excellent communications skills both internally and at varying levels within the customer’s organisation

• Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly

• A high level of presentation, communication and planning skills.

• Ability to deliver updates to a high standard within tight timescales.

• Highly effective team player who recognises the power of a positive team environment in delivering results 

• Able to access and communicate with all levels of management

• Enthusiastic and positive attitude

Hard Skills: 

• Educated to Degree Level, preferably in Telecoms, Electronics or Computer Science/IT

• Excel, Word, PowerPoint & MS project (High Competence)

• Minimum of 5 years’ experience in a Technical role in the Telecom/IT sector

• Excellent knowledge in Radio Access Network (RAN & vRAN) Technologies

• Highly experienced in 4G & 5G network troubleshooting and configuration

• Fluent in spoken and written English

• Excellent report writing skills

• Excellent organisation and customer management skills

• Highly competent in 4G and 5G RAN technologies and solutions and has gained good exposure to 5G and virtualised environments

• VNF and CNF skills and/or experience 

• K8S/Openstack/Harbor skills and experience  

• Previous experience working in a European Telecommunications service organisation