- Mountaire
- Millsboro, DE
- Full-Time
- 25 days ago
IT Technical Support.
Before you go
Before you leave us, sign up for our email alerts
We don't do job spam, just the best digital jobs delivered straight to your inbox.
IT Technical Support: our view in 3 lines...
- The Role:This role supports end users with computer and communications equipment across desktops, laptops, phones, tablets, printers, networks and software.
- The Person:The person will answer user inquiries, respond to maintenance tickets, set up equipment for employee use, conduct computer diagnostics, and develop or deliver training materials and procedures.
- Requirements:The role requires related OJT training or vocational school or an Associate degree, 1 to 2 years’ relevant work experience with Microsoft Windows 10, Microsoft 365, Microsoft Exchange and Outlook Email Client, and a basic understanding of PC and network hardware.
About the role
Primary Purpose
Performs installations, maintenance and repair work on any computer-related equipment such as laptops, desktops, communications equipment (digital & IP phones), tablets (iPads), smart phones (iPhones), printers, local area networks and any piece of computer-related peripheral or software for end users. Responds to maintenance tickets. Provides high-level customer service to the end user.
Hours: 8am - 5pm, will be part of an on-call rotation.
Major Duties & Responsibilities
- Answer user inquiries regarding computer software or hardware operations to resolve problems.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
- Related On-the-Job (OJT) training/Vocational school or an Associate degree.
- 1 - 2 years’ relevant work experience with Microsoft Windows 10, Microsoft 365, Microsoft Exchange and Outlook Email Client.
- Basic understanding of PC and network hardware.
- Good organizational and communication skills.
- Excellent interpersonal and customer service skills.
#INDDE
Are you looking for more than just a job? The culture at Mountaire is one of our greatest strengths and most valued assets. We maintain the same core values and family-focused work environment that we’ve operated with since day one. You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers. We are a service to one another and to our customers, demonstrating operational excellence and outstanding performance.
