VP, Enterprise IT Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

NBCUniversal is seeking a dynamic and experienced Vice President of Enterprise IT Operations HQ within our Workplace Operations team. The successful candidate will oversee all aspects of Enterprise IT Operations for NBCUniversal’s Global Headquarters, New England and Mid-Atlantic offices. This role requires a visionary leader with a proven track record in transforming IT services and leading high-performance teams to drive organizational success.

Responsibilities:

• Lead and manage the operational oversight of all Enterprise IT functions within New England and the Mid-Atlantic region, ensuring seamless and efficient day-to-day operations. 

• Lead and manage the operational oversight of the TechLine and TechBar  services, ensuring seamless and efficient day-to-day operations. 

• Build, mentor, and lead a team of IT professionals, fostering a culture of accountability and performance. 

• Serve as the designated escalation point for the East Coast region. 

• Spearhead the planning, execution, and delivery of IT projects, aligning with the company's strategic goals and operational requirements. 

• Cultivate a culture of innovation and continuous improvement, leveraging  technology to optimize business processes and user satisfaction. 

• Develop and maintain strong relationships with internal stakeholders, external vendors, and technology partners to ensure alignment with NBCUniversal’s strategic objectives. 

• Ensure compliance with industry standards, security protocols, and legal requirements in all IT operations. 

• Own and manage the IT operations budget, including forecasting and cost optimization.

Qualifications

Requirements:

• Bachelor's degree in computer science, media studies, or a related field; MBA in Strategic Leadership and Business Policies preferred OR relevant work experience.  

• 15+ years of progressive IT leadership experience, including at least 5 years in a senior operations role.

• Experience in leading large-scale IT operations and technology management, preferably in a global enterprise environment. 

• Demonstrated success in implementing multi-million-dollar technology projects and innovations. 

• Proven ability to lead and manage cross-functional teams, fostering  collaboration and high performance. 

• Strong strategic planning, project management, and organizational skills. 

• Excellent communication, negotiation, and stakeholder management abilities. 

• Deep understanding of the latest technology trends, enterprise IT solutions, and best practices.  

Desired Characteristics:

• Experience in managing IT support, TechBar services, Service Delivery, and  Executive Support in a 10,000+ employee enterprise. 

• Track record driving transformation in enterprise operations through cloud-based collaboration solutions and technology innovations. 

• Proficient in managing product life cycles, from conception to launch, with a focus on user experience and quality assurance.  

• Exposure to Ai driven initiatives across an enterprise. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $230,000 - $260,000 (bonus and long-term incentive eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].