- Payjoy
- Jakarta, Java
- Full-Time
- 23 days ago
- $2,000
Technical Support Analyst.
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Technical Support Analyst: our view in 3 lines...
- The Role:This role is for a technical support analyst handling complex customer issues for a fintech company serving under-served customers in emerging markets.
- The Person:The person will resolve complex technical issues, perform root cause analysis, work with Product and Engineering on fixes, maintain data tracking standards, and train the L2 team.
- Requirements:The ideal candidate has log analysis, system diagnostics, Jira, Zendesk, ServiceNow, SQL database queries, basic scripting, and ITIL or similar service management certification.
About the role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Technical Support Analyst is responsible for resolving a variety of major technical issues, assistance and support to PayJoy's customers, ensuring a positive customer experience.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
