- Restaurant365
- Mexico City, MO
- Full-Time
- 32 days ago
Customer Success Manager.
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Customer Success Manager: our view in 3 lines...
- The Role:This role is for a Customer Success Manager in a restaurant-focused SaaS company.
- The Person:The person will manage a book of business, lead customer onboarding and reviews, monitor health and churn risk, handle renewals and escalations, and keep records updated in Salesforce and Gainsight.
- Requirements:The ideal candidate has 2–4 years of experience, working knowledge of Salesforce or another CRM, Microsoft Office, AI tools, and, preferably, Gainsight, Monday.com, or Freshdesk.
About the role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
As a Customer Success Manager, you will own a portfolio of Restaurant365 customers and be their trusted point of contact throughout the post-sale lifecycle. You will drive product adoption, manage risk, and support renewal and expansion outcomes across your book of business, acting as the customer's “success orchestrator” by connecting them to the right internal resources at the right time. You will partner closely with Sales, Support, Onboarding/Implementation, and Product to deliver a consistent, proactive experience and help customers realize ROI from the R365 platform.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
