Application Support Technical Specialist

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>What is the opportunity?</b></p><p></p><p>An Application Support Specialist is part of a 13-member team responsible for providing second-level support for a variety of financial applications, both vendor-supplied and internally developed.</p><p></p><p>These applications include a combination of Software as a Service (SaaS) solutions and custom-built systems operating within a Windows Server environment, utilizing MS SQL databases, SSRS, and SSIS, hosted in both an on-premises data center and the Azure cloud. Serving over 1,000 business users, primarily Investment Managers, Financial Planners, and administrative staff, these mission-critical applications are complemented by numerous smaller tools that facilitate specific business processes.</p><p></p><p>Candidates with experience in financial organizations or high-pressure support settings are preferred, and the role offers a hybrid working arrangement, requiring four days of on-site presence each week.</p><p></p><p><b>What will you do?</b></p><ul><li>Using tools to track alerts, uptime, and performance</li><li>Diagnosing, troubleshooting, and resolving application errors, bugs, and performance issues within SLAs</li><li>Providing 2nd/3rd line technical assistance to end-users</li><li> Validating failed data files, running reports, and reprocessing data to ensure continuity</li><li>Managing, configuring, and optimizing AI-driven platforms, models, and workflows</li><li>Creating bug reports in Jira and documenting replication steps for technical teams</li><li>Managing changes, updates, and application improvements</li><li>Knowledge of DevOps tools, ITIL practices, and Agile ceremonies</li><li>CRM (deep dive) application support</li><li>Proficiency in SQL is critical for querying databases to investigate data inconsistencies or investigate log-level errors</li></ul><p><br /><b>What do you need to succeed?</b><br /> </p><p><b>Must-have:</b></p><ul><li>Strong problem-solving, communication, and ability to work under pressure.</li><li>Knowledge of ITIL Practices (Incident and Change Management) is frequently requested.</li><li>Strong analytical troubleshooting, interpersonal communication, and the ability to work under pressure</li><li>Act as the bridge between complex software, developers, and non-technical end-users</li><li>Translate complex technical bugs into simple terms for non-technical users, while providing precise, actionable logs and steps for developers.</li><li>Maintain detailed knowledge bases (KBs) and FAQs. Good documentation reduces future support tickets by enabling user self-service</li></ul><p><br />Nice-to-have:</p><ul><li>Experience with Azure</li><li>Knowledge of APIs, web services, and how systems interact.</li><li>Willingness to handle off-hours, weekend releases, or rotating shifts. </li><li>Knowledge of PowerShell, to automate repetitive tasks or build custom scripts for application builds</li><li>Foundational knowledge in languages like Java or JavaScript to help interpret application code during troubleshooting</li></ul><p><br /><b>What is in it for you?</b><br />We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.</p><p><br />•    A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation<br />•    Leaders who support your development through coaching and managing opportunities<br />•    Opportunities to work with the best in the field<br />•    Ability to make a difference and lasting impact<br />•    Work in a dynamic, collaborative, progressive, and high-performing team<br />•    A world-class training program in financial services<br />•    Flexible working options fully supported.</p><p><br /><b>Agency Notice </b><br />RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.</p><p></p><p></p><p style="text-align:left"><u><b>Job Skills</b></u></p>Active Learning, Agile Methodology, AI Ops, Application Integrations, Artificial Intelligence Software, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)<p></p><p></p><p style="text-align:left"><u><b>Additional Job Details</b></u></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Address:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>12 SMITHFIELD STREET:LONDON<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>City:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>London<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Country:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>United Kingdom<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Work hours/week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>35<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Employment Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Platform:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>WEALTH MANAGEMENT<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Job Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Regular<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Pay Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Salaried<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Posted Date:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>2026-02-05<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Application Deadline:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>2026-02-19<p style="text-align:left"><span class="emphasis"><u><b>Note</b></u><b>:</b></span> <i>Applications will be accepted until 11:59 PM on the day prior to the application deadline date above</i></p><p></p><p></p><p style="text-align:left"><b>I</b><b><b>nclusion</b> and Equal Opportunity Employment</b></p><p style="text-align:inherit"></p><p style="text-align:left">At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.</p><p></p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Join our Talent Community</b><br /><br /><span>Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.</span><br /><br /><span>Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at <a target="_blank" href="https://jobs.rbc.com/ca/en">jobs.rbc.com</a>.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p>RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.</p>