ServiceNow Technical Business Analyst.

SAIC is seeking a ServiceNow Technical Business Analysts to join our MAJESTIC Joint Program Office (JPO) Team and play a pivotal role in supporting enterprise IT operations using the ServiceNow platform. The primary responsibility of this role is to bridge the gap between business needs and technical solutions by defining requirements, designing workflows, and ensuring the successful implementation of ServiceNow solutions in a mission-critical environment. 

The ideal candidates will have a strong understanding of ServiceNow’s capabilities and modules - including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) - with experience translating business processes into technical designs. This role involves close collaboration with stakeholders, system developers, and administrators to design and deploy solutions that align with mission priorities. 

All work must be performed on-site in Springfield, VA. 

Key Responsibilities:

• Gather, document, and prioritize business and technical requirements for ServiceNow development and configuration projects
• Collaborate with stakeholders and end-users to understand business needs and translate them into functional workflows and technical specifications
• Define and document ServiceNow platform configurations, including catalog items, workflows, business rules, client scripts, and reporting dashboards
• Work with development teams to implement modules and capabilities such as ITSM, ITOM, ITAM, CMDB, Incident, Problem, and Service Catalog
• Perform gap analysis between business requirements and ServiceNow system functionality to provide tailored solutions
• Collaborate on the development of custom integrations between ServiceNow and external applications using REST APIs or other integration tools
• Identify opportunities for improvement or automation of business processes through ServiceNow features such as Flow Designer, Workflow Editor, and script-based automation
• Conduct user acceptance testing (UAT) and coordinate with end-users and administrators to ensure solutions meet mission requirements
• Act as the primary point of contact between key stakeholders and technical teams to drive successful project execution
• Train end-users on new workflows, modules, and reports and provide ongoing support for ServiceNow implementations
• Ensure compliance with governance and security policies in all configurations and workflows within ServiceNow

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.