- Sauce
- New York City Metropolitan Area, NY
- Full-Time
- 83 days ago
Director of Customer Experience.
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Director of Customer Experience: our view in 3 lines...
- The Role:This role is for a director who will lead customer experience for a restaurant technology platform serving local businesses.
- The Person:The person will unify customer success and support, oversee onboarding through retention, work with Product and Sales, and act as the voice of the client inside product development.
- Requirements:The role calls for leadership and product development experience.
About the role
We're looking for a seasoned Director of Customer Experience — an experienced operator who owns the full client experience end-to-end, from product quality through support and retention, and who works hand-in-hand with Product and Sales to shape what we build and how we sell it.
This is a leadership role reporting directly to the CEO, based in our NYC office (3x+/week in-person). You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a strategic and tactical role in equal measure — you set the vision, and you're also in the weeds building the tools that make it real. You’ll oversee the entire customer experience journey from onboarding to success and support departments
Success means a client experience so strong that retention, health scores, and product quality all move together — and Sauce becomes the obvious platform restaurants can't imagine running without.
