- St. Peter'S Health Regional Medical Center
- Helena,
- Full-Time
- 83 days ago
IT Process Manager - Operations.
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IT Process Manager - Operations: our view in 3 lines...
- The Role:Leads and optimises IT Service Management operations and the lifecycle of the organisation's technology assets using ITIL practices.
- The Person:Drive governance of incident, problem, change, and knowledge management while overseeing IT asset management, procurement, vendor relationships, and financial planning.
- Requirements:Strong understanding of ITIL best practices and experience with IT Service Management is required.
About the role
Position Location: On-Site, Hybrid, and/or Remote locations will be considered.
The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.
