- Tabush Group
- Quincy, MA
- Full-Time
- 90 days ago
- $70,000 – $90,000
Desktop Support Engineer.
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Desktop Support Engineer: our view in 3 lines...
- The Role:An experienced desktop support engineer role for an MSP supporting desktops, end users, and business applications with emphasis on Microsoft environments.
- The Person:The person will resolve complex desktop and end-user issues across Windows and Mac, manage Microsoft 365 and Azure AD, administer patching and endpoint security, support collaboration platforms, and provide VIP white-glove support.
- Requirements:Advanced expertise with Windows 10/11, Microsoft 365, Azure AD, experience with PSA/RMM platforms such as Autotask, DattoRMM, and ITGlue, and knowledge of antivirus/EDR and virtual desktop support.
About the role
Job Title: Desktop Support Engineer
Watch a quick 60-second video about this role: https://somup.com/cO1UovVnlG6
About Us
We’re a mid-sized MSP based in New York City with site office in Quincy, MA. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.
About the Role
We’re seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You’ll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.
Key Responsibilities
- Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
- Troubleshoot and resolve advanced workstation, networking, and peripheral problems
- Manage Microsoft 365 and Azure AD environments, including security, access, and policies
- Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
- Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
- Provide white-glove support for VIP users and executives
- Contribute to documentation, process improvements, and team knowledge sharing
Required Experience & Skills
- 4+ years in an MSP or IT environment
- Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting across desktops, applications, networks, and security tools
- Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
- Excellent English communication skills — written and spoken
We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.
